Intégration des centres d'appels terrestres avec des équipes internes : stratégies pour des opérations fluides
Companies often face the challenge of scaling their customer support operations while maintaining high service quality.
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Corporate Team
- 6 août
- 8 Min
Naviguer dans la saisonnalité dans la gestion des centres de contact
Effective management of seasonal fluctuations is crucial for maintaining high service quality and operational efficiency in contact centers.
Corporate Team
- 5 juil.
- 2 Min
Méthodologie Six Sigma chez Verso
In Measurement System Analysis for Continuous Data, it's crucial to ascertain the precision of the system, instrument, device, or gauge.
Corporate Team
- 3 juin
- 2 Min
Méthodologie Six Sigma en vers
Measurement System Analysis (MSA) is a key tool in Six Sigma to assess the accuracy and precision of your measurement process
Corporate Team
- 29 mai
- 3 Min
Assurer la sécurité et la confidentialité des données dans le secteur du BPO : un impératif crucial
À l'ère numérique d'aujourd'hui, la sécurité et la confidentialité des données sont devenues des préoccupations primordiales dans tous...
Corporate Team
- 13 mai
- 2 Min
Méthodologie Six Sigma en vers
It's preferable to collect a small sample spread over a longer time period than to gather one large sample over a shorter time period.
Corporate Team
- 23 avr.
- 3 Min
L'impact de l'automatisation et de l'IA sur le BPO : remodeler le paysage
These technologies have brought about unprecedented efficiency, scalability, and cost-effectiveness.
Corporate Team
- 28 mars
- 2 Min
Méthodologie Six Sigma chez Verso Measure CTQ Tools
Building on that foundation, our exploration now directs attention to the final tool within the CTQ framework
Quality Assurance Team
- 14 mars
- 3 Min
L'évolution de l'industrie du BPO
rom its humble beginnings as a cost-saving measure to its current status as a strategic partner in business transformation.
Corporate Team
- 15 févr.
- 2 Min
Méthodologie Six Sigma chez Verso Measure CTQ Tools
Now, we shift our focus to a more comprehensive exploration of the CTQ Tools within the Measure phase
Corporate Team
- 18 oct. 2023
- 3 Min
Tendances futures de l’externalisation de l’imagerie satellitaire : naviguer vers de nouveaux hor...
In an era of breathtaking technological advancements, satellite imaging has emerged as a transformative force, influencing sectors as divers
Corporate Team
- 18 oct. 2023
- 4 Min
Maximiser l’efficacité de l’analyse d’images satellite
The world's eyes in the skies, satellites, have revolutionized the way we perceive and understand our planet.
Corporate Team
- 18 oct. 2023
- 4 Min
Le rôle croissant de l’externalisation des services géospatiaux
t Verso, we remain committed to empowering geospatial companies through our expertise and innovative solutions.
Corporate Team
- 28 sept. 2023
- 4 Min
Tendances du support client pour 2023 et au-delà
In the ever-evolving landscape of customer support, staying ahead of the curve is paramount.
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