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Customer Care Agent

Santo Domingo, Dominican Republic

Job Type

Full Time



About the Role

Job Overview:

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Agents. As a Customer Care Agent at Verso, you'll be at the forefront of delivering exceptional customer experiences, resolving queries, and ensuring customer satisfaction through every interaction.

Key Responsibilities:

  • Provide prompt and professional assistance to customers via phone, email, chat, and other communication channels.

  • Address customer inquiries, concerns, and requests in a courteous and empathetic manner.

  • Troubleshoot issues, provide accurate information, and guide customers through solutions.

  • Maintain accurate and detailed records of customer interactions and transactions.

  • Collaborate with team members and other departments to resolve complex customer issues.

  • Adhere to established protocols, processes, and quality standards in all interactions.

  • Continuously enhance product knowledge to effectively address customer queries.

  • Identify opportunities for process improvement and share feedback with team leaders.

  • Contribute to a positive team environment by sharing insights and best practices.

  • Strive to achieve and exceed individual and team performance metrics.



  • Excellent Communication Skills: Strong verbal and written communication abilities are essential for effective interaction with customers via phone, email, chat, or in-person.

  • Customer Service Experience: Prior experience in a customer service role is often preferred. Knowledge of customer care best practices and strategies is beneficial.

  • Empathy and Patience: Ability to empathize with customers' concerns, remain patient, and handle various customer situations calmly and professionally.

  • Problem-Solving Skills: Capability to identify customer issues, analyze problems, and offer suitable solutions or escalate issues as needed.

  • Multi-tasking Abilities: Proficiency in managing multiple inquiries or tasks simultaneously while maintaining quality customer service.

  • Product or Service Knowledge: Understanding the company's products/services and being able to effectively convey information to customers.

  • Computer Proficiency: Familiarity with basic computer applications, CRM software, and the ability to navigate multiple systems simultaneously.

  • Adaptability and Flexibility: Capacity to adapt to different customer personalities, work shifts, and evolving customer service strategies.

  • Team Player: Collaboration with team members, supervisors, and other departments to ensure customer satisfaction and resolution of issues.

  • Attention to Detail: Accuracy in documenting customer interactions, maintaining records, and following company guidelines and procedures.

  • Conflict Resolution Skills: Ability to handle and resolve conflicts or challenging situations with customers professionally and diplomatically.

  • Fluency in Languages: Proficiency in multiple languages can be an asset, especially in diverse customer bases or international companies.

About the Company

At Verso, we specialize in delivering top-tier Business Process Outsourcing (BPO) solutions to a diverse range of industries. Our commitment to excellence and innovation has positioned us as a leading partner for companies seeking to optimize their operations and enhance customer experiences.

Why Join Verso:

  • Influential Leadership: Lead a team of skilled BPO specialists, shaping the success of BPO projects.

  • Diverse Portfolio: Work with clients spanning various industries, broadening your leadership experience.

  • Career Advancement: Opportunity to advance your career and expand your leadership skills in a growing company.

  • Collaborative Environment: Join a supportive work culture that values teamwork and innovation.

  • Positive Impact: Contribute to the success of BPO projects that drive operational efficiency and customer satisfaction.

Apply Now
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