Integración de centros de llamadas terrestres con equipos internos: estrategias para operaciones fluidas
Companies often face the challenge of scaling their customer support operations while maintaining high service quality.
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Corporate Team
- 6 ago
- 7 min.
Navegando por la estacionalidad en la gestión de centros de contacto
Effective management of seasonal fluctuations is crucial for maintaining high service quality and operational efficiency in contact centers.
Corporate Team
- 5 jul
- 2 min.
Metodología Seis Sigma en Verso
In Measurement System Analysis for Continuous Data, it's crucial to ascertain the precision of the system, instrument, device, or gauge.
Corporate Team
- 3 jun
- 2 min.
Metodología Seis Sigma en Verso
Measurement System Analysis (MSA) is a key tool in Six Sigma to assess the accuracy and precision of your measurement process
Corporate Team
- 29 may
- 3 min.
Garantizar la seguridad y privacidad de los datos en la industria BPO: un imperativo crítico
En la era digital actual, la seguridad y la privacidad de los datos se han convertido en preocupaciones primordiales en todas las...
Corporate Team
- 13 may
- 2 min.
Metodología Seis Sigma en Verso
It's preferable to collect a small sample spread over a longer time period than to gather one large sample over a shorter time period.
Corporate Team
- 23 abr
- 3 min.
El impacto de la automatización y la IA en BPO: remodelando el panorama
These technologies have brought about unprecedented efficiency, scalability, and cost-effectiveness.
Corporate Team
- 28 mar
- 2 min.
Metodología Six Sigma en Verso Measure CTQ Tools
Building on that foundation, our exploration now directs attention to the final tool within the CTQ framework
Quality Assurance Team
- 14 mar
- 3 min.
La evolución de la industria BPO
rom its humble beginnings as a cost-saving measure to its current status as a strategic partner in business transformation.
Corporate Team
- 29 feb
- 2 min.
Metodología Six Sigma en Verso Measure CTQ Tools
Originating in the US military in 1949, Failure Mode and Effect Analysis (FMEA) stands as a critical methodology.
Corporate Team
- 15 feb
- 2 min.
Metodología Six Sigma en Verso Measure CTQ Tools
Now, we shift our focus to a more comprehensive exploration of the CTQ Tools within the Measure phase
Corporate Team
- 18 oct 2023
- 3 min.
Tendencias futuras en la subcontratación de imágenes satelitales: navegando por nuevos horizontes
In an era of breathtaking technological advancements, satellite imaging has emerged as a transformative force, influencing sectors as divers
Corporate Team
- 18 oct 2023
- 4 min.
Maximizar la eficiencia en el análisis de imágenes satelitales
The world's eyes in the skies, satellites, have revolutionized the way we perceive and understand our planet.
Corporate Team
- 18 oct 2023
- 4 min.
El creciente papel de la subcontratación en los servicios geoespaciales
t Verso, we remain committed to empowering geospatial companies through our expertise and innovative solutions.
Corporate Team
- 28 sept 2023
- 4 min.
Tendencias de atención al cliente para 2023 y más allá
In the ever-evolving landscape of customer support, staying ahead of the curve is paramount.
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