Updated: 6 days ago
In our previous discussion, we briefly touched on the Define phase of Six Sigma’s DMAIC approach which focuses on meeting customer needs. We also discussed that it’s all about a Proactive Approach rather than a Reactive Approach.
Now, let's delve deeper into the Six Sigma:
The statistical objective of Six Sigma: In order to have a solid performance day in and day out, we need to have a solid process that produces fewer or no defects. The following table illustrates the main purpose of Six Sigma.
DEFINE step of a project begins with an idea to proactively enhance performance:
I have an idea; will it make any difference in the performance output? Ask yourself these questions:
· Who is the customer?
· What does the customer think is critical to quality?
· What are the processes involved?
· What is our company’s strategy?
· Who are the business stakeholders regarding my idea?
· Who can be part of the team to define the concerns and develop my idea?
· What are the elements that my idea will address? CSAT, ESAT, or Financial
· How do we gather the Customer Voice (VOC)
· What is the Y Metric which is the outcome or output that I want?
· How do I develop the Project Charter to clearly define what I want to address?
· Who has the High-Level Process Map? Or do I need to create one?
Answers to all these questions will be crucial to developing a Project Charter for a DMAIC project.
Stay tuned for more details on how DMAIC projects drive excellence at Verso. We encourage you to like and share your thoughts in the comments section; we value every comment and will respond as necessary.