In our previous discussion, we briefly touched on the Define phase of Six Sigma’s DMAIC approach which focuses on meeting customer needs. We also discussed that it’s all about a Proactive Approach rather than a Reactive Approach.
Now, let's delve deeper into the Six Sigma:
The statistical objective of Six Sigma: In order to have a solid performance day in and day out, we need to have a solid process that produces fewer or no defects. The following table illustrates the main purpose of Six Sigma.
DEFINE step of a project begins with an idea to proactively enhance performance:
I have an idea; will it make any difference in the performance output? Ask yourself these questions:
· Who is the customer?
· What does the customer think is critical to quality?
· What are the processes involved?
· What is our company’s strategy?
· Who are the business stakeholders regarding my idea?
· Who can be part of the team to define the concerns and develop my idea?
· What are the elements that my idea will address? CSAT, ESAT, or Financial
Performance?
· How do we gather the Customer Voice (VOC)
· What is the Y Metric which is the outcome or output that I want?
· How do I develop the Project Charter to clearly define what I want to address?
· Who has the High-Level Process Map? Or do I need to create one?
Answers to all these questions will be crucial to developing a Project Charter for a DMAIC project.
Stay tuned for more details on how DMAIC projects drive excellence at Verso. We encourage you to like and share your thoughts in the comments section; we value every comment and will respond as necessary.
