In the preceding Six Sigma article, we offered an overview of the CTQ and its associated tools. Now, we shift our focus to a more comprehensive exploration of the CTQ Tools within the Measure phase.
Process Mapping – improving efficiencies
Pareto – using the 80-20 rule
Fishbone – getting to the root cause
FMEA (Failure Modes and Effects Analysis) – when the process is critical
Quality Function Deployment – when the customer “wants” are not well defined… “Diffused VOC”
CTQ Drill Down Tree – Alignment with the company’s key goals
Process Mapping: A graphical representation illustrating steps, events, operations, and resource relationships within a given process. Essentially, we visually outline the process, exploring alternative methods to achieve results more efficiently and in less time.
Process Flowchart: Value Add / Non-Value Add Analysis:
Alternate Path Process Map: Designed for complex or extensive processes, this map utilizes alternate paths in lieu of decision boxes. The inclusion of percentage depictions for alternate paths enhances the informativeness of the map.
Cross-functional process map: This type of map is used when a process involves multiple handoffs between different departments. It is also commonly referred to as a deployment map.
Stay tuned for Article number 12 where we delve deeper into the CTQ Tools.
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